Ticket Refund Policy

If a party is canceled or there is a problem at an event in which customers are denied entry, we will gladly honor your request for a refund but will require the following steps being taken. Customers denied entry for delinquent or inappropriate behavior will not be refunded.
Please mail back your original tickets in tact as verification of non-entry to complete the refund.
The address to mail it to is:

Cravetickets
19 West 21st Street #205
New York, NY 10010
Attn: Audrey

Upon receipt of the tickets, we will promptly refund your credit card. Please note that we must receive your tickets to honor a refund so we strongly suggest that you use a traceable shipping method.

Alternatively, you may bring the tickets to our office two business days after the event.

In the case that you selected Will-Call at time of purchase and you do not have physical tickets, please email info@cravetickets.com and we will verify that you were in fact denied entry to the event before issuing the refund.

Thank you for your anticipated cooperation in resolving this matter and again we are very sorry if your night fell below expectations and hope to resolve any issues quickly and do what we can to make things right.

DISCLAIMER

JoonBug Productions Inc. makes no warranty, express or implied, as to results to be attained from the use of the products or services described herein, and there are no express or implied warranties of merchantability or fitness for a particular purpose or use. The information contained on this site was provided to JoonBug Productions Inc. by the entity hosting and organizing the event. JoonBug Productions Inc. does not guarantee the correctness or completeness of the information furnished in connection with the products and services described herein. JoonBug Productions Inc. shall not be responsible for or have any liability for any injuries or damages caused by errors, inaccuracies, omissions or any other failure with respect to the products and services described herein, from whatever cause. To the extent permitted by law, it is agreed that the liability of JoonBug Productions Inc. hereunder for damages, regardless of the form of the action, shall not exceed the fees paid by the ticket purchaser for the event that is the subject of the complaint therein and that this shall be ticket purchaser’s exclusive remedy. JoonBug Productions, Inc. shall not be liable for any default resulting from force majeure, which shall be deemed to include any circumstances beyond the reasonable control of the party or parties affected. No action, regardless of form, arising out of or pertaining to the purchase of tickets herein may be brought by the ticket purchaser more than one (1) year after the cause of action has accrued. JoonBug Productions Inc. shall not be liable for any claim or demand against the ticket purchaser by a third party.
Each event venue may have specific requirements for admission to the event and/or premises, including, but not limited to, minimum age requirements and dress codes. By purchasing a ticket, each ticket purchaser agrees to comply with any and all requirements set forth by the event venue. The ticket purchaser further agrees to hold JoonBug Productions, Inc. harmless from any damages caused by a denial of entry for failure to comply with the event venue’s entry requirements.